RUNAROUND RASCALS COMPLAINTS PROCEDURE

Runaround Rascals is committed to customer satisfaction.

We aim to ensure that:

• Making a complaint is as easy as possible

• We treat your complaint seriously and deal promptly and in confidence

• We learn from complaints and use them to review and improve our service

• We aspire to, follow and support the British Franchise Associations Code of Ethic at all times

 

What is a complaint?

A complaint is when you tell us you are not happy about a service that we have provided.

• If we did not deliver a service on time

• If we gave you the wrong information

• If you receive a poor quality of service

• If you have a problem with a team member

 

How to make a complaint:

• If you wish to complain about Runaround Rascals you should speak with the franchisee responsible for the area in which you live. Your complaint will then be fully investigated.

• If you are unhappy with the response please asked to be referred to a Company Director. For Runaround Rascals this is Charlotte Davison or Ben Herod. They will investigate your concerns, discuss the situation with you and formally respond in writing within 10 days.

 

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